Click & Collect
How it works:
- Place your order and pay online. You can be confident that your plant or products will be carefully selected by an experienced member of the Ashwood team.
- Wait to receive your ‘Ready to Collect’ email.
- Collect from the Garden Shop.
How to collect your order in store
When you arrive, please go to the Garden Shop, notify a member of the Ashwood team that you’re here to collect your Click and Collect order, and have your order number ready for them to fetch it for you.
Frequently asked questions
If the item is available, we will notify you when your order is ready for collection.
Please allow up to 48 hours for us to process your order. We are a small team, but we will do our best to have your order ready as soon as we can. If you are in a hurry, please give us a call and we will do our best to assist you.
Please do not come to collect your order until you have been told that it is ready. You will receive a ‘ready to collect’ email from us when your order is ready to be collected.
Yes, you will need to share the order confirmation or the ‘ready to collect’ email with them to verify the order.
Bring your ‘ready to collect’ email and a bag or box for your items; if your order has any age-restricted products, you’ll also need to show photo ID.
Check your junk folder to see if you can find the email. If not, please bring photo ID that matches the payment name on the order and, if possible, proof of a successful payment.
You have up to a maximum of 7 days to collect your order. After this time, the order will expire, and a refund will be issued within 3-5 days back to the original payment method.
Please be aware that if you fail to collect your order within the timeframe and have not advised us by email to [email protected], your refund will be processed, less a handling fee of 5% of the value of your order.
Please get in touch with us by email to [email protected] or call us 01384 401996 to arrange cancellation of your order, and a refund will be processed.
Speak to a member of the Ashwood team who will assist you.
Check your order before you leave. If anything is damaged, please ask for assistance from a member of the Ashwood team.
If you are unable to collect your order within the maximum 7 days, please call 01384 401996 or email [email protected] to discuss a possible extension to the date. This will be dependent on seasonal restrictions.
Return your order to our Garden Shop within 7 days, with a copy of your order confirmation.
Please see our returns policy here for details on how to return items, including Click and Collect items.
If your order is picked in-store, it will not be packaged, but you can buy a bag at the till if you need one.